Vanza ("we", "us", or "our") provides a social pinball leaderboard platform for players and venues. This policy explains what information we collect, how we use it, and the rights you have. By using our website or app, you agree to the practices described here.

Information we collect

From the marketing site (playvanza.com). If you submit our lead form, we collect the information you provide: your name, email address, venue name, city, estimated number of machines, the plan you're interested in, and any notes you add. We do not set analytics cookies on this site.

From the Vanza app. When you create an account, we collect your email address and the screen name you choose. When you submit a score, we collect the photo of the machine display, the machine and venue, the time, the score read from the photo, and your device's location (see "Location" below).

From venue owners. Venue owners provide their venue's name and location, the machines at the venue, and the review decisions they make on submitted scores.

Automatically. Our servers log technical information needed to operate the service, such as IP addresses, device and app version, timestamps, and error traces.

Location

We use your device's location only to check that a score was captured at the venue it was submitted to. We keep your distance from the venue, not your coordinates.

How we use information

• To operate the service: to display leaderboards, read and check scores, and let venue owners manage their machines and review scores.
• To keep leaderboards fair and screen names appropriate.
• To improve how accurately we read and check scores.
• To communicate: account emails such as verification and password resets, and replies to support requests and lead submissions.
• To protect the service: to investigate abuse, fraud, and violations of our terms.

Who can see your information

Your screen name and posted scores appear on public leaderboards. Your score photos are visible only to you, the owner of the venue where you submitted them, and Vanza administrators.

How long we keep information

• Score photos and score records are deleted automatically within 21 days of submission.
• Reviewed and disputed scores. When a score is reviewed by a venue owner or disputed, we may keep its photo and the outcome for as long as needed to keep leaderboards fair and improve score checking. Only Vanza administrators can access these.
• Your account, leaderboard entries, and personal bests are kept for as long as you have an account.

You can delete your account in the app, from your Profile. Your account is deleted immediately. In rare cases, some leftover data may take up to 24 hours to clear. Logs expire within 30 days. Aggregate, anonymized statistics may be retained.

If you own a private venue, it is deleted with your account, including other players' scores and history on it. A commercial venue and its leaderboards outlive its owner's account.

Sharing

We do not sell your personal information. We share data only with service providers that help us run Vanza: cloud hosting and storage, sign-in and account email, and AI services that read score photos and check screen names. They may use it only to provide their services to us. Data is encrypted in transit and at rest, and may be processed in the United States and other countries where these providers operate.

Cookies and tracking

We do not use analytics cookies on the marketing site. The app stores your sign-in session and cached images on your device. We do not use advertising trackers anywhere in the Vanza service.

Your rights

You can access, correct, or ask for a copy of your personal information, and you can request deletion of your account and associated data. To do so, email privacy@playvanza.com. This is also how to ask for deletion if you no longer have the app.

Children

Vanza is intended for users aged 13 and over. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy as the service evolves. Material changes will be announced to account holders by email at least 14 days before they take effect. The "last updated" date at the top of this page reflects the most recent revision.

Contact

Questions about this policy? Email privacy@playvanza.com.